Last updated: 6 October 2026

Espresso Cafe respects your privacy and is committed to protecting the personal information you provide when using the Espresso Cafe mobile application.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.

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Information We Collect

When you create an account or use the Espresso Cafe app, we may collect information including:

• Your name

• Email address

• Mobile phone number

• Account and authentication information

• Delivery address when you choose delivery

• Order details and order history

• Pickup or delivery preferences

• Scheduled order times

• Notes or special instructions you provide with an order

• Information necessary to process and manage your orders

The app may also process technical information necessary for the operation, security and reliability of the service.

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How We Use Your Information

We use your information to:

• Create and manage your Espresso Cafe account

• Allow you to sign in securely

• Process food and beverage orders

• Arrange pickup and delivery orders

• Process payments

• Display your previous orders and enable reordering

• Communicate with you regarding your orders

• Provide customer support

• Maintain the security and functionality of the app

We do not sell your personal information.

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Delivery Addresses and Location Information

If you choose delivery, the app collects the delivery address you provide.

Address information may be converted into geographic coordinates and used to determine whether the address is within Espresso Cafe's delivery area and to assist with fulfilling your order.

The app does not continuously track your physical location.

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Payments

Payments made through the Espresso Cafe app are processed using third-party payment services, including Stripe, and may include Apple Pay or Google Pay where available.

Espresso Cafe does not receive or store your complete credit or debit card number. Payment information is processed securely by the applicable payment provider.

Payment-related information associated with an order, such as payment status, transaction identifiers and the amount paid or refunded, may be stored so that we can manage your order and payment.

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Firebase and Google Services

The Espresso Cafe app uses services provided by Google Firebase to support features such as:

• User authentication

• Secure storage of customer and order information

• App functionality and communication between the app and Espresso Cafe's systems

Information processed through these services may be handled in accordance with the applicable service provider's privacy and security practices.

The app may also use Google services to assist with delivery-address searching, validation and geographic information.

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Apple Pay and Google Pay

Where available, customers may choose Apple Pay or Google Pay as a payment method.

Payment credentials used through these services are handled by the relevant payment platform and payment processor. Espresso Cafe does not receive your full card details.

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Data Sharing

We only share personal information where necessary to operate the Espresso Cafe app and provide our services.

This may include service providers that assist us with:

• Authentication and cloud data storage

• Payment processing

• Address and mapping services

• Technical infrastructure necessary to operate the app

We do not sell or rent customer personal information to advertisers or other third parties.

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Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain business and transaction records, comply with legal or accounting obligations, resolve disputes and protect the security of our systems.

Some transaction records may need to be retained after an account is deleted where required for legitimate business, taxation, accounting or legal purposes.

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Account Deletion

You can request deletion of your Espresso Cafe account directly from within the app.

Go to:

Account → Delete Account

When an account is deleted, information associated with the customer account will be deleted or de-identified where appropriate, except for information that we are required or reasonably need to retain for legal, taxation, accounting, fraud-prevention or transaction-record purposes.

If you require assistance with account deletion, you can contact Espresso Cafe using the details below.

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Security

We take reasonable measures to protect personal information from unauthorised access, misuse, loss or disclosure.

No electronic storage or transmission system can be guaranteed to be completely secure, but we use established third-party services and appropriate safeguards to protect information handled by the app.

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Children's Privacy

The Espresso Cafe app is intended for general cafe customers and is not specifically directed at young children.

We do not knowingly collect personal information from children contrary to applicable privacy requirements.

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Your Rights and Choices

You may contact us if you would like to:

• Ask what personal information we hold about you

• Request correction of your personal information

• Ask questions about how your information is used

• Request assistance with deleting your account or personal information

• Make a privacy-related complaint

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Espresso Cafe app, our services or applicable requirements.

The latest version will be published on this page with the updated date.

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Contact Us

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Espresso Cafe
Burnside, Victoria, Australia
Email: marilyn@espressocafe.net.au

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